Returns & Exchanges

At Vault City Brewing, we want you to be completely satisfied with your craft beer purchase. If your order arrives damaged or is incorrect, we offer a straightforward return and refund process within 14 days of delivery.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue regarding your shipment.

2

Provide Documentation

For damaged items, please include clear photographs of the packaging and the affected bottles or cans to help us process your claim.

3

Return Shipping

If a return is required, we will provide a prepaid shipping label for you to drop off the package at a local collection point.

4

Refund Processing

Once we receive the returned items or verify the damage, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing